Privacy & Cookie Policy
1. Privacy
1.1 We respect your privacy
1.1.1 Vice Versa Disability & Support Services Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and users. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
1.1.2 “Personal information” is information we hold which is identifiable as being about you. 1.2 Collection of personal information
1.2.1 Vice Versa Disability & Support Services Pty Ltd will, from time to time, receive and store personal information you enter onto carerprovider.com.au, provided to us directly or given to us in other forms.
1.2.2 You may provide basic information such as your name, phone number, address and email address to enable us to send information, provided updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
1.2.3 Additionally, we may also collect any other information you provide while interacting with us.
1.3 How we collect your personal information
Vice Versa Disability & Support Services Pty Ltd collects personal information from you in a variety of ways, including when you interact with us electronically or in person and when we provide services to you. We may receive personal information from third parties, If we do, we will protect it as set out in this Privacy Policy.
1.4 Use of your personal information
1.4.1 Vice Versa Disability & Support Services Pty Ltd may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
1.4.2 Vice Versa Disability & Support Services Pty Ltd may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
1.5 Disclosure of your personal information
1.5.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
1.5.2 We may from time to time need to disclose personal information to comply with a legal requirement, such as law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
1.5.3 We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Vice Versa Disability & Support Services Pty Ltd, website and customers or third parties.
1.5.4 Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
1.5.5 If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
1.5.6 By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follows this Policy regarding handling your personal information.
1.6 Security of your personal information
1.6.1 Vice Versa Disability & Support Services Pty Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclose, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
1.6.2 The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosure of information, we cannot assure you that personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
1.7 Access to your personal information
1.7.1 You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of this information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at support@carerprovider.com.au
1.7.2 We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth).
1.8 Complaints about privacy
If you have any complaints about our privacy practices, please feel free to send in details of your complaints to Vice Versa Disability & Support Services Pty Ltd via email to support@carerprovider.com.au. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
1.9 Op out right
You can request to opt-out via email, at support@carerprovider.com.au
1.10 Changes to Privacy Policy
Please be aware that we may change this Privacy Policy in the future. We may modify this Privacy Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modification on our website or notice board.
Please check back from time to time to review our Privacy Policy.
2. Cookies
About this cookie policy
This Cookie Policy explains what cookies are and how we use them.
You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used and how to control the cookie preferences.
For further information on how we use, store and keep your personal data secure, see our Privacy Policy below.
You can at any time change or withdraw your consent from the Cookie Declaration on our website.
Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.
Your consent applies to the following domains: www.carerpovider.com.au
2.1 What are cookies ?
Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.
2.2 How do we use cookies ?
As most of the online services, our website uses cookies first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data. The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
2.3 What types of cookies do we use ?
2.3.1 Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket and checkout securely.
2.3.2 Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. These data help us understand and analyze how well the website performs and where it needs improvement.
2.3.3 Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing contents on the website on social media platforms.
2.3.4 Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.
2.4 How can I control the cookie preferences ?
Should you decide to change your preferences later through your browsing session, you can click on the “Privacy & Cookie Policy” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies.
To find out more out more on how to manage and delete cookies, visit wikipedia, allaboutcookies
.